This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, purchase products, submit enquiries, or otherwise interact with our business.
Information We Collect
We may collect personal information including:
- Name
- Email address
- Telephone number
- Delivery and billing address
- Business name (where applicable)
- Information provided through contact forms
- Order and purchase history
- Website usage information collected through analytics tools
You may choose not to provide certain information, however this may affect our ability to provide products, services, or support.
How We Use Your Information
We use personal information to:
- Process and fulfil orders
- Arrange delivery of products
- Respond to enquiries and requests
- Provide customer support
- Improve our products, services, and website
- Send order updates and service communications
- Comply with legal obligations
Where consent has been provided, we may also send marketing communications about products, promotions, or updates. You can unsubscribe from these communications at any time.
Website Analytics and Cookies
Our website may use cookies and analytics services to understand how visitors use our website and to improve user experience.
Cookies are small files stored on your device that help us analyse website traffic and functionality. Most web browsers allow you to manage or disable cookies through your browser settings.
Online Orders and Payments
When you place an order through our website, we collect the information necessary to process payment, arrange delivery, and provide customer support.
Payment transactions may be processed through secure third-party payment providers. Clyde Compost does not store full credit card details on its servers.
Third-Party Services
We may use trusted third-party providers to assist with:
- Website hosting
- Payment processing
- Delivery and freight services
- Email communications
- Analytics and reporting
These providers may have access to information only to the extent necessary to perform their services on our behalf.
Disclosure of Information
We do not sell, rent, or trade personal information to third parties.
Personal information may be disclosed where required:
- To fulfil an order or delivery
- To service providers acting on our behalf
- To comply with legal obligations
- To protect our rights, property, or safety
Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.
Access and Correction
You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete, or out of date.
Links to Other Websites
Our website may contain links to external websites. Clyde Compost is not responsible for the privacy practices or content of third-party websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us through the details provided on our Contact page.
